Patient-Focused Engagement: Navigating Challenging Cases from Day One
Learning Outcomes:
In this session, participants will explore how to:
- Recognise patient experiences of chronic lower‑limb oedema and key factors influencing engagement
- Apply psychosocial insights and curiosity‑based communication to build trust
- Use neuroscience principles to support decision‑making and reduce cognitive overload
- Integrate lived experience, psychosocial, and neuroscience perspectives to plan patient‑centred care from the first appointment
Speakers:
Mary Toomey – Sociologist & Former High-Performance Health Leader
Megan Bayliss – Mental Health Social Work Supervisor & Researcher
Dr Izelle Labuschagne – Neuroscientist | Research Mentor | Founder, Complete Thesis Support
Maree O’Connor (Host) – Lymphoedema Physiotherapist, Lymphoedema Education Solutions, Chronic Oedema Solutions
Lymphoedema Education Solutions is grateful to Arjo, Essity and Haddenham Healthcare for supporting this learning opportunity.
Course Content
Recording and Summary Notes
Evaluation



